Refund and Returns Policy for Thrivo
Effective Date: December 11, 2024
At Thrivo, customer satisfaction is our priority. We understand that there are times when products may not meet your expectations, and we want to ensure a smooth return and refund process. This Refund and Returns Policy outlines our procedures and guidelines for returning items and requesting refunds. By purchasing from us, you agree to the terms of this policy.
1. Returns
We accept returns on most items within 30 days from the date of purchase. To qualify for a return, the following conditions must be met:
- Condition of the Product: The item must be unused, in original condition, and in its original packaging.
- Proof of Purchase: A valid receipt or proof of purchase is required for all returns.
2. Non-Returnable Items
Certain items are non-returnable due to hygiene or other concerns. These include:
- Personalized or custom-made items
- Gift cards
- Items marked as final sale
If you are unsure whether your item qualifies for a return, please contact our customer service team before initiating the return.
3. How to Return an Item
To initiate a return, please follow these steps:
- Step 1: Contact our customer service team at info@thrivo.site or call (910) 695-1975 to request a return authorization.
- Step 2: Once your return is authorized, carefully package the item in its original packaging.
- Step 3: Ship the item back to us at the provided return address. You are responsible for the return shipping costs unless the item is defective or we made an error in fulfilling your order.
4. Refunds
Once your return is processed, we will issue a refund to your original method of payment. Please allow up to 7-10 business days for the refund to appear in your account, depending on your bank or payment provider.
- Defective Items: If you receive a defective or damaged item, we will provide a full refund or replacement at no additional cost.
- Incorrect Items: If we made an error in fulfilling your order, we will offer a full refund or exchange, including return shipping costs.
5. Exchanges
We offer exchanges for items that are defective, damaged, or incorrectly shipped. Please contact customer service to initiate an exchange.
6. Restocking Fees
In some cases, a restocking fee may apply to returned items, particularly for large or bulky items. This fee will be clearly indicated at the time of purchase or on the product page.
7. Late Returns
Returns made after the 30-day return window will not be accepted, and you may not be eligible for a refund.
8. Changes to This Policy
We may update this Refund and Returns Policy from time to time. Any changes will be reflected on this page with an updated effective date. We encourage you to review this policy periodically for any updates.
9. Contact Us
If you have any questions about our Refund and Returns Policy or need assistance with a return, please contact us at:
- Email: info@thrivo.site
- Phone: (910) 695-1975
- Address: 585 Pinehurst Trace Dr, Pinehurst, North Carolina